The terms and conditions governing our legal services and the use of this website
Last updated: March 2026
These Terms of Service ("Terms") govern your use of the website operated by Woolfe and Co Solicitors Ltd ("we", "us", or "our") and the legal services we provide. By accessing our website or instructing us to act on your behalf, you agree to be bound by these Terms.
Please read these Terms carefully before using our website or instructing us to provide legal services.
These Terms constitute a legally binding agreement between you and Woolfe and Co Solicitors Ltd. By using our services, you confirm that you accept these Terms and that you agree to comply with them.
Woolfe and Co Solicitors Ltd is a limited company registered in England and Wales under company number 10878165.
Registered Office
16 Titan Court, Laporte Way
Maidenhall, Luton LU4 8EF
Bedfordshire, England
Regulatory Information
SRA Number: 625326
VAT Number: GB 245613414
ICO Registration:
We are authorised and regulated by the Solicitors Regulation Authority (SRA) under the SRA Code of Conduct. Our professional rules and regulations can be found at www.sra.org.uk.
We hold professional indemnity insurance with QBE European Operations plc and others, providing coverage of £3 million per claim, as required by the SRA.
We provide criminal defence legal services, including but not limited to:
The specific scope of our services will be confirmed in our Client Care Letter, which we will provide upon instruction.
As our client, you agree to:
Provide us with all relevant information necessary to represent you effectively. Failure to disclose material facts may affect our ability to act in your best interests.
Attend all appointments and court hearings as required. Respond promptly to our communications and provide instructions in a timely manner.
Pay our invoices in accordance with our payment terms. Failure to pay may result in us ceasing to act on your behalf.
Inform us immediately of any changes to your contact details, circumstances, or any matter that may affect your case.
We reserve the following rights in our sole discretion:
As a regulated law firm, we must act in accordance with the SRA Code of Conduct. This may sometimes require us to take actions that are not in your immediate wishes, such as declining to pursue hopeless arguments or reporting serious misconduct.
While we endeavour to provide a high standard of service, please note the following limitations:
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded by law.
Our fees and billing arrangements will be confirmed in our Client Care Letter. The following general principles apply:
We offer competitive fixed fees for certain services and hourly rates for others. An estimate will be provided at the outset.
Payment is required in advance or at stages agreed with you.
If you qualify for legal aid, the Legal Aid Agency will pay our fees directly, subject to their assessment.
You may be required to make a contribution towards costs.
We treat all communications between us as strictly confidential. Your personal information and details of your case will not be disclosed to any third party without your consent, except:
Please note that as solicitors, we have a professional duty to maintain confidentiality, but this is not an absolute right. We may be required by law to disclose information in certain circumstances, such as in response to a court order or where we suspect money laundering or terrorism offences.
We will retain your file for a period of at least 6 years from the conclusion of your matter. After this period, we may destroy your file without further notice.
We reserve the right to charge a reasonable fee for retrieving files from storage and for providing copies of documents.
We will not act for you if there is a conflict of interest. Before accepting your instructions, we will check our records to ensure no conflict exists.
If a conflict arises during the course of our representation, we will notify you immediately and may be required to cease acting for you.
We aim to provide a high-quality service at all times. However, if you have a complaint about our services or fees, please follow our complaints procedure:
If we cannot resolve your complaint, you may contact the Legal Ombudsman:
Website: www.legalombudsman.org.uk
Phone: 0300 555 0333
Email: [email protected]
You must usually complain to the Legal Ombudsman within 6 months of receiving our final response to your complaint.
By accessing and using this website, you agree to the following terms:
The content on this website is for general information purposes only and does not constitute legal advice. You should not rely on this information without seeking professional legal advice specific to your situation.
Using this website or contacting us does not create a solicitor-client relationship. Such a relationship is only formed when we confirm acceptance of your instructions in writing.
This website is targeted at users in England and Wales. We make no representation that the information on this website is appropriate or available in other locations.
All content on this website is owned by Woolfe and Co Solicitors Ltd. You may not reproduce, distribute, or modify any content without our written consent.
While we endeavour to keep the information on this website up-to-date and accurate, we make no representations, warranties, or guarantees, express or implied, that:
Information on this website should not be taken as legal advice. Laws change frequently, and the facts of every case are different. Please contact us for specific advice about your situation.
This website may contain links to third-party websites. We have no control over the content of linked websites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
The inclusion of links does not imply endorsement or approval of the linked website's content or its operators.
You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful.
You must not attempt to gain unauthorized access to our website, the server on which our website is stored, or any server, computer, or database connected to our website.
By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and will cooperate with them by disclosing your identity to them.
We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from any cause beyond our reasonable control, including but not limited to:
These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter.
These Terms constitute the entire agreement between you and us in relation to your use of our website and our provision of legal services, and supersede all previous agreements, representations, and arrangements.
We may revise these Terms at any time by amending this page. Please check this page from time to time to take notice of any changes we made.
Variations to our Client Care Letter will be communicated in writing.
We may transfer, assign, charge, sub-contract, or otherwise dispose of these Terms or any contract entered into under these Terms without your prior written consent.
You may not transfer, assign, charge, sub-contract, or otherwise dispose of these Terms without our prior written consent.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.
Any waiver by us of any default shall not constitute a waiver of any subsequent default.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision shall be severed, and the remaining provisions shall continue in full force and effect.
If you have any questions about these Terms of Service, please contact us for clarification before instructing us.