We are committed to providing you with the highest quality legal service. Learn how we handle any concerns you may have.
We are committed to providing a high-quality legal service. However, we recognise that sometimes things can go wrong, and we want to know when they do so we can put them right. This page sets out our complaints procedure in accordance with the requirements of the Solicitors Regulation Authority (SRA).
If you are unhappy with any aspect of the service you have received, please contact us as soon as possible so that we can address your concerns.
In the first instance, please contact the person handling your matter to discuss your concerns. If you would prefer to make a formal written complaint, please send your complaint to:
Mr. Gias Uddin (Partner)
Woolfe & Co Solicitors
16 Titan Ct
Laporte Way, Maidenhall
Luton LU4 8EF
Alternatively, you can contact us by telephone on 01582 380 938 or email at [email protected].
Making a complaint will not affect how we handle your case. We are required by the SRA to ensure that raising a complaint does not adversely affect the standard of service we provide to you.
Upon receiving your complaint, we will:
If we are unable to resolve your complaint within eight weeks, we will write to you explaining the reasons for the delay and when you can expect a full response.
If we are unable to resolve your complaint to your satisfaction, you may contact the Legal Ombudsman. The Legal Ombudsman is an independent body that handles complaints about legal services. They can help resolve disputes between solicitors and their clients.
Important time limits: You must usually refer your complaint to the Legal Ombudsman within:
Website: www.legalombudsman.org.uk
Phone: 0300 555 0333 (9am to 5pm, Monday to Friday)
Email: [email protected]
Post: Legal Ombudsman, PO Box 6167, Slough, SL1 0EH
The Solicitors Regulation Authority (SRA) regulates solicitors and law firms in England and Wales. You can report concerns about our conduct, behaviour, or professional practices if you believe we have acted dishonestly, breached our professional rules, or treated you unfairly.
Examples of concerns the SRA can help with include: dishonesty, theft or loss of client money, discrimination, unfair treatment due to a protected characteristic, and serious breaches of the SRA Code of Conduct.
Report concerns to the SRA at: www.sra.org.uk
Important Notice: This complaints procedure is provided in accordance with the SRA Handbook. Making a complaint will not affect our obligation to provide you with a competent and professional service. A copy of our full written complaints procedure is available upon request.
Our team is here to help. Get in touch with us using the details below.